Shipping Policy

Shipping times for orders can vary due to a number of factors, which means that exact delivery dates cannot be guaranteed. Typically, customers can expect to receive their purchases within 10 to 20 business days after the order is confirmed. Business days are considered Monday through Saturday, excluding Sundays, public holidays, and any days affected by extraordinary circumstances like severe weather or transportation disruptions. During busy shopping periods, such as the holiday season, special promotions, or large sales events, shipping and processing times may take longer than usual, so customers should plan ahead and account for these potential delays.

Once an order is confirmed, no changes can be made to the shipping address, recipient details, or contact information. It is important for customers to ensure that all shipping information is accurate and complete before completing their purchase. This includes providing full street addresses, apartment or unit numbers, postal codes, and phone numbers to avoid any shipping issues. Missing or incorrect information can cause delays, as carriers may place temporary holds on shipments, extending the overall delivery time.

Shipping times can also be affected by external factors. These include adverse weather conditions, natural disasters, transportation disruptions, or unusually high order volumes during peak times, all of which can result in longer delivery periods. If a product becomes unavailable after an order has been placed but before it has been shipped, customers will be notified promptly and offered options. These may include canceling the order for that product and receiving a refund if applicable.

All orders are eligible for free shipping, regardless of the purchase amount. However, if a delivery attempt fails due to issues like an inaccessible location, the recipient being unavailable, or other limitations imposed by the carrier, the package may be returned to our facility. In such cases, the order will be canceled, and the payment made will be refunded to the original payment method. This policy ensures that undelivered packages are handled fairly and consistently.

Customers are encouraged to use the Order Tracking feature on our website to keep an eye on their orders. This tool provides updates throughout the shipping process, including initial processing, dispatch, transit, and final delivery, allowing customers to stay informed about their package’s progress.

There are instances when orders may not be fulfilled, such as when an item is out of stock, the shipping destination is outside the carrier’s service area, delivery is restricted to addresses like P.O. Boxes, or if there are issues with payment authorization. If a customer receives the wrong item or size, contacting our support team promptly will help resolve the issue, allowing for a return and refund. Please note that replacement items will need to be reordered separately. If an order is delayed beyond the expected timeframe, customers should first check the tracking information and confirm that the shipping details are correct. If issues persist, our support team at tytubeofficial@outlook.com is available to help investigate the situation and ensure timely delivery while addressing any concerns.