Return Policy

Our return policy is designed to offer customers the flexibility and confidence they need when assessing their purchases. Customers have a 30-day window from the confirmed delivery date to initiate a return if the product does not meet expectations. To be eligible for a return, items must be in the same condition as when they were received—unused, unworn, unwashed, and free from damage or alterations. All original components, including tags, labels, accessories, manuals, inserts, and packaging, must be returned along with the item. Proof of purchase, such as an order confirmation or receipt, is required to validate the transaction and help with the return process.

To begin the return, customers should contact our support team via email at tytubeofficial@outlook.com. Each request is thoroughly reviewed to ensure the item meets the return criteria. Once the return is approved, we will provide detailed instructions and a prepaid return shipping label. It is important to follow these instructions carefully. Returns sent without prior authorization, through incorrect methods, or not adhering to the policy may face delays, be rejected, or be deemed ineligible for a refund. Our customer support team is available throughout the process to assist, answer questions, and ensure everything is handled efficiently and smoothly.

We encourage customers to inspect their orders immediately upon receipt. If there are any issues, such as damage during shipping, manufacturing defects, or receiving incorrect items, they should be reported promptly. Notifying us right away allows us to address the problem quickly and determine the best course of action, whether that involves a replacement, return, or refund. Early communication helps ensure that any issues are resolved quickly and fairly.

Certain items may be excluded from the return policy due to hygiene, safety, or other specific reasons. If customers are uncertain about whether an item is eligible for return, they should contact support before returning the product. Please note that exchanges are not directly handled; instead, customers must return the original item and place a new order for a replacement. This ensures accurate inventory management and proper processing of refunds.

Customers in the European Union are entitled to additional statutory rights, including a 14-day cooling-off period. During this period, orders can be canceled or returned without providing a reason, as long as the items remain in their original condition, with tags, packaging, and proof of purchase intact. These rights work alongside our standard return policy.

Returned items are carefully inspected once received, and customers will be notified once the review is complete. If the return is approved, the refund will be processed to the original payment method, typically within 10 business days. However, processing times may vary depending on the payment provider or bank. If the refund has not been received within 15 business days, customers should contact our support team at tytubeofficial@outlook.com for further assistance.

Our aim is to make the return and refund process as straightforward, reliable, and transparent as possible. With clear instructions, responsive customer support, and fair procedures, we strive to offer customers peace of mind and ensure a smooth experience whenever a return is necessary.